Shipping Policy
SHIPPING COST AND TIME
All orders are shipped using various courier services across Australia and the world. We recommend providing a daytime residential or business address where someone will be available to sign between 9am-5pm, Monday – Friday. There is no redirection service therefore if no one is available to sign for your parcel it will be left at your shipping address. By accepting our terms of sale, you are giving Ten Tones the authority to leave the parcel at your specified address.
All orders placed before 12:30pm AEST Monday – Friday will dispatch the same day. Orders placed after this time will dispatch the following business day.
Please note all shipment times are an estimate and cannot be guaranteed as there may be factors out of our control that impact the above shipping deadlines.
If you have any questions regarding transit of your package, please contact us at admin@tentones.com.au
AUS SHIPPING – UNDER $200– (2-5 Business Days) – $9.95 STANDARD SHIPPING
AUS SHIPPING – OVER $200– (2-5 Business Days) – FREE STANDARD AND EXPRESS SHIPPING
$13 EXPRESS SHIPPING
INTERNATIONAL SHIPPING – OVER $200 (6+ Business Days) - FREE STANDARD SHIPPING
INTERNATIONAL SHIPPING – UNDER $200– (6+ Business Days) – $45 STANDARD SHIPPING
$50 EXPRESS SHIPPING
*Shipping including tracking, estimated delivery varies. All international duties and customs tax are the responsibility of the customer
We ship from Australia, so if your order exceeds your country’s tax-free threshold, import duties and taxes may apply. As the recipient, you’re responsible for any customs charges or local sales taxes, which must be paid to release your order. We can’t confirm the exact amount, as it varies by country and order value. Most of our products fall under the threshold, so no fees are usually payable. To be sure, please check with your local customs office or look up the threshold online. For fastest delivery, pay any charges promptly if requested by the carrier.
