Frequently asked questions
TEN TONES operates with the philosophy behind the capsule wardrobe. This means that keeping only ten collections at one given time, this means not all collections are definitely returning. This give us the opportunity tofocus our attention on designing based off the need for function and feedback from our customers. We craft our pieces in the hope to encourage intentional, mindful purchasing.
We believe less is more. Inspired by the idea of a capsule wardrobe, we design versatile bags that simplify getting dressed—pieces that adjust, adapt, and remain relevant across occasions. From adjustable straps to considered details, every element is designed to make you pause and think,this just works.
We aim to keep our community stocked & happy, many of our bag designs have come out as a result of some of our customers' pain points. If you've come across a handbag on Pinterest or across social media. Shoot your idea across to us on instagram or email and we'll try to make it come to life. aWe truly value your opinions so much, and try to listen to our customers.
Some items shipped outside of Australia may be subject to import duties, taxes and/or charges which are not included in the total cost charged by Ten Tones, nor will they be covered or reimbursed by Ten Tones.
Please check with your country's custom office to determine what these additional costs will be prior to placing your order.
